PRIVACY POLICY

1. INTRODUCTION

Dream Chasers, located at Rue Royale 253, 1030 Brussels, Belgium (company number BE0763.744.148), is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Belgian legislation.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our concierge services for short and medium-term rentals.

2. DATA CONTROLLER

Dream Chasers is the data controller for the processing of your personal data.

Contact details:

• Address: Rue Royale 253, 1030 Brussels, Belgium
• Email: info@portedor.be
• Company number: BE0763.744.148

3. PERSONAL DATA WE COLLECT

3.1 Data you provide directly

When you interact with our website or services, we may collect:

• Identity data: First name, last name
• Contact data: Email address, phone number, postal address
• Communication data: Messages sent via contact forms, chat, or email
• Marketing preferences: Your consent for receiving marketing communications
• Revenue simulation data: Information provided in our revenue simulator to provide accurate estimates

3.2 Data collected automatically

When you visit our website, we automatically collect:

• Technical data: IP address, browser type and version, device type, operating system
• Usage data: Pages visited, time spent on pages, click paths, referral sources
• Location data: General geographic location based on IP address
• Cookies and tracking data: Information collected through cookies and similar technologies

3.3 Data from third parties

We may receive data from:

• Analytics services (Google Analytics)
• Social media platforms (Meta, TikTok)
• User experience tools (Hotjar)
• Business intelligence tools (AirDNA)

4. HOW WE USE YOUR PERSONAL DATA

We process your personal data for the following purposes:

4.1 Service provision

• Responding to your inquiries and requests
• Providing our concierge services
• Processing revenue simulations and providing accurate estimates
• Customer support and service improvement

4.2 Marketing and communication

• Sending marketing communications (with your consent)
• Newsletter distribution (with your consent)
• Commercial prospection (with your consent)

4.3 Website optimization and analytics

• Analyzing website usage and performance
• Improving user experience
• Technical maintenance and security

4.4 Legal compliance

• Complying with legal obligations
• Protecting our rights and interests
• Fraud prevention and security

5. LEGAL BASIS FOR PROCESSING

We process your personal data based on:

• Consent: For marketing communications, cookies (non-essential), and newsletter subscriptions
• Legitimate interest: For website analytics, service improvement, and business development
• Contract performance: For providing requested services and responding to inquiries
• Legal obligation: For compliance with applicable laws and regulations

6. DATA SHARING AND TRANSFERS

6.1 Third-party service providers

We may share your data with trusted service providers:

• Hosting providers: For website and data hosting (primarily in Europe)
• Email marketing services: Mailchimp for newsletter distribution
• Customer relationship management: CRM systems for customer data management
• Analytics providers: Google Analytics, Hotjar for website analysis
• Business tools: Google Workspace, Notion for business operations
• Market data providers: AirDNA for market analysis

6.2 International transfers

Some of our service providers may be located outside the European Union, particularly in the United States. When transferring data internationally, we ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other appropriate safeguards as required by GDPR

6.3 We do not sell your data

We never sell, rent, or lease your personal data to third parties for their marketing purposes.

7. DATA RETENTION

We retain your personal data only for as long as necessary:

• Contact inquiries: 3 years from last contact
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months (Google Analytics default)
• Newsletter subscriptions: Until unsubscription
• Legal obligations: As required by applicable law

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 Types of cookies we use

• Essential cookies: Necessary for website functionality
• Analytics cookies: Google Analytics, Hotjar for usage analysis
• Marketing cookies: Meta Pixel, TikTok Pixel for advertising purposes
• Preference cookies: To remember your choices and settings

8.2 Managing cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8.3 Tracking pixels and beacons

We use tracking pixels from Meta and TikTok to measure advertising effectiveness and create custom audiences for marketing purposes.

8.4 Live chat tools

We may implement live chat functionality to provide better customer support. If implemented, chat conversations may be recorded for quality and training purposes.

9. YOUR RIGHTS

Under GDPR, you have the following rights:

9.1 Right of access

You can request information about the personal data we hold about you.

9.2 Right to rectification

You can request correction of inaccurate or incomplete personal data.

9.3 Right to erasure

You can request deletion of your personal data in certain circumstances.

9.4 Right to restrict processing

You can request limitation of how we process your personal data.

9.5 Right to data portability

You can request transfer of your data to another service provider.

9.6 Right to object

You can object to processing based on legitimate interests or for direct marketing.

9.7 Right to withdraw consent

You can withdraw consent at any time where processing is based on consent.

9.8 Right to lodge a complaint

You can file a complaint with the Belgian Data Protection Authority (APD/GBA).

To exercise your rights, contact us at: info@portedor.be

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data:

10.1 Technical measures

• SSL/TLS encryption for data transmission
• Regular security updates and patches
• Access controls and authentication systems
• Regular backups with encryption
• Firewall and intrusion detection systems

10.2 Organizational measures

• Staff training on data protection
• Data protection policies and procedures
• Regular security assessments
• Incident response procedures
• Data minimization practices

10.3 Data breach notification

In case of a data breach, we will notify the relevant authorities and affected individuals as required by law.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. CHILDREN'S PRIVACY

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without parental consent.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date.

14. CONTACT INFORMATION

For any questions about this Privacy Policy or our data practices:

Dream Chasers

• Address: Rue Royale 253, 1030 Brussels, Belgium
• Email: info@portedor.be
• Company number: BE0763.744.148

Belgian Data Protection Authority:

• Website: www.dataprotectionauthority.be
• Email: contact@apd-gba.be

This Privacy Policy is effective as of June 15, 2025 and applies to all personal data processing activities by Dream Chasers.